Types of Communication

 

•       Nonverbal

–      Less structured, harder to classify

–      More spontaneous, less control

•       Verbal

–      More structured, easier to study

–      Conscious purpose, more control

Genres of Communication

 

•        Written Communication

•        Oral Communication

•        Mixed Communication

Written Communication

 

•        Letters

•        Memos

•        Email

•        Reports/White Papers

•        Web sites

•        Promotional Materials

•        Other written documents

Oral Communication

 

•        Meetings

•        Conference calls

•        Phone calls

•        Presentations

•        Video or audio recordings

•        Other forms of oral communication

Mixed Communication

 

•        Web sites

•        PowerPoint presentations (spoken and written communication)

•        Performance reviews

Stages of the Listening Process

 

n     Hearing

n     Focusing on the message

n     Comprehending and interpreting

n     Analyzing and Evaluating

n     Responding

n     Remembering

 

 

Barriers to Active Listening

1.    Environmental barriers
2.    Physiological barriers
3.  Psychological barriers
4.   Selective Listening
5.    Negative Listening Attitudes
6. Personal Reactions
7.  Poor Motivation 
   

Hearing Vs Listening

 

Hearing – Physical process, natural, passive

 

Listening – Physical as well

as mental process, active,

learned process, a skill

 

VALUE OF LISTENING

 

 

¬     Listening to others is an elegant art.

¬      Good listening reflects courtesy and good manners.

¬      Listening carefully to the instructions of superiors improve competence and                                                              performance.                     

¬      The result of poor listening skill could be disastrous in business,   employment and social relations.

¬     Good listening can eliminate a number of imaginary grievances of employees.