PROGRAM : PGDM FACULTY : APARNA DATE  :  03-10-2009
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  TIME START  :  11:45 TIME END  :  12:45  
  Topic :  
  Lecture :

Improving Body Language - Tips


•         Keep appropriate distance

•         Touch only when appropriate

•         Take care of your appearance

•         Be aware - people may give false cues

•         Maintain eye contact

“People are more frightened of being lonely than of being hungry, or being deprived of sleep, or of having their sexual needs unfulfilled” (Frieda Fromm Reichmenn).

 

Paralanguage includes

•         Facial expressions

•         Tones of voice

•         Gestures

•         Eye contact

•         Spatial arrangements

•         Patterns of touch

•         Expressive movements

•         Silence

 

 

Paralanguage may be:

 

•         Complementary

 

•         Unconscious

 

•         Learned

 

 

Universals and Cultural Variations        

•         eyebrow flash, the nose wrinkle

 

•         basic emotions:

--happiness, sadness, disgust, fear, anger, and surprise

 

The functions of nonverbal communication

•         To repeat what was said verbally

•         To complement what was said verbally

•         To contradict what was said verbally

•         To substitute for what would be said verbally

•          To regulate and manage the communication event

Nonverbal communication divided into

 

 

•         Kinesic and Proxemic acts

•         Kinesics: The study of nonverbal gestures, facial expressions, eye contact, and body posture

•         Proxemics: The study of the use of space, touch, and distance as features of nonverbal communication.

 

Could reflect social status and gender: In North America

 

•         Dominance versus subordination

---more space---take less space

---stare at others ---less eye contact

--- smile more-- smile less

 

Proxemics


•         Edward, T Hall in 1963

 

•         refers to touch and issues of personal space

 

All nonverbal communication is best understood within cultural context

 

•         Body movements

•         Eye contact

•         Facial expressions

•          Touch

•         Smile genuinely

 
     
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